Question 1

How do I book a cleaning?

Accepted Answer

Simply fill out our booking request form with your address, preferred dates, and cleaning type. We'll review your request and confirm within 24 hours via email.

Question 2

How far in advance should I book?

Accepted Answer

We prefer 2-3 days notice, but we sometimes have availability for same-week bookings. Just let us know your preferred dates and we'll do our best to accommodate.

Question 3

Can I reschedule my cleaning?

Accepted Answer

Yes, absolutely. You can reschedule through your account portal or by contacting us. With 24 hours notice, there are no fees.

Question 4

What if I need to cancel?

Accepted Answer

If you cancel with at least 24 hours notice, there's no charge. Cancellations with less than 24 hours notice may be charged up to 50% of the service fee.

Question 5

Do you clean on weekends?

Accepted Answer

We offer Saturday cleanings between 9am and 4pm. We don't provide service on Sundays so our team can rest.

Question 6

How much does a cleaning cost?

Accepted Answer

Standard Cleaning: $120–$200 | Deep Cleaning: $200–$350 | Move-In/Move-Out: $250–$450. Final pricing depends on your home's specific needs.

Question 7

What affects the final price?

Accepted Answer

The number of bedrooms and bathrooms, overall condition, the type of service, and whether you have pets all affect pricing. We provide an estimate before confirming your booking.

Question 8

When do I pay?

Accepted Answer

You pay after the cleaning is complete. An invoice is sent via email, and you can pay through your account portal using any major credit or debit card.

Question 9

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards. Payment is processed securely after service is completed.

Question 10

Are there hidden fees?

Accepted Answer

No hidden fees ever. The price we confirm before scheduling is the price you pay (unless you request additional services).

Question 11

Do I need to be home?

Accepted Answer

No, many of our customers leave a key or provide access instructions. You're welcome to stay, but it's not required.

Question 12

Do you bring your own supplies?

Accepted Answer

Yes, we bring professional-grade cleaning supplies. If you prefer we use your products instead, just let us know and we're happy to do that.

Question 13

How long does a cleaning take?

Accepted Answer

Studio/1-bedroom: 1–2 hours. 2-bedroom: 2–3 hours. 3-bedroom: 3–4 hours. 3+ bedroom: 4–5 hours. Time may vary based on home condition.

Question 14

Can I request the same cleaner?

Accepted Answer

Absolutely. We try to keep consistent assignments whenever possible so you build a trusted relationship with your cleaner.

Question 15

How do you handle pets?

Accepted Answer

We love pets! Just let us know what you have so we can plan accordingly. We'll work around your pets or can ask you to keep them in a safe room during cleaning.

Question 16

What's included vs. not in a standard clean?

Accepted Answer

Standard cleaning includes vacuuming, mopping, dusting, bathroom cleaning, and kitchen cleaning. Deep cleaning adds detailed scrubbing, baseboards, inside appliances, and more. We'll discuss what's included during booking confirmation.

Question 17

Are your cleaners background checked?

Accepted Answer

Yes, every cleaner on our team has passed a thorough background check. Your home's safety and security are our top priority.

Question 18

Are you licensed and insured?

Accepted Answer

Yes, we're fully licensed and insured to operate in San Francisco. You can trust that your home and belongings are protected.

Question 19

What if something is damaged?

Accepted Answer

We're fully insured for damage. If anything is damaged during a cleaning, simply report it within 24 hours and we'll handle the claim immediately.

Question 20

What if I'm not satisfied?

Accepted Answer

We stand behind our work. If you're not happy with your cleaning, tell us within 24 hours and we'll re-clean at no charge or provide a credit.

Question 21

How do I access my account?

Accepted Answer

Click "My Account" in the header and log in using a magic link or password. If you don't have an account yet, you'll create one when you book your first cleaning.

Question 22

Can I manage recurring cleanings?

Accepted Answer

Yes, from your account portal you can set up weekly, biweekly, or monthly recurring cleanings with just a few clicks.

Question 23

How do I message my cleaning team?

Accepted Answer

You can send messages through your account portal. This is a great way to share special instructions or ask questions before your cleaning.

Question 24

Should I tip my cleaner?

Accepted Answer

Tipping is never required, but it's always appreciated if you're happy with the service. A typical tip is 15–20%. You can tip through your account portal after each cleaning.

Frequently Asked Questions

Booking & Scheduling

Pricing & Payment

During the Cleaning

Trust & Safety

Account & Portal

Tipping