Terms of Service

By accessing the Golden Gate Cleaners website, using our services, or booking a cleaning, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our website or services.

Golden Gate Cleaners provides residential and commercial cleaning services in San Francisco only. Service descriptions, scope, and pricing displayed on our website are estimates and guidelines.

Final pricing is confirmed by Golden Gate Cleaners before scheduling. Prices may vary based on actual home size, condition, accessibility, and specific cleaning requests.

When you submit a booking request, you are requesting a cleaning service, not confirming an instant appointment. We will review your request and confirm scheduling within 24 hours.

Card on file is required to hold your scheduling slot, but you will not be charged until after your cleaning is completed. Once we confirm, you'll receive a confirmation email with job details.

Prices shown on our website are ranges. Final pricing is confirmed before your cleaning appointment. We process all payments through Square, a trusted payment processor.

Payment is due after service completion via invoice. By providing your card on file, you authorize Golden Gate Cleaners to charge for:

• Completed cleaning services
• No-shows (full service charge)
• Late cancellations under 24 hours (up to 50% fee, per our cancellation policy)

We offer flexible cancellation and rescheduling options:

• 24+ hours notice: Free cancellation or rescheduling
• Less than 24 hours: Up to 50% cancellation fee applies
• No-show: Full service charge will be applied to your card on file

For specific details on our cancellation and rescheduling policies, please refer to our Cancellation Policy page or contact us directly.

Golden Gate Cleaners is licensed and insured in San Francisco. All staff members are background-checked before employment.

We maintain liability insurance that covers accidental damage caused by our cleaning staff. If damage occurs:

• Please report it to us within 24 hours with photos if possible
• We will document the incident and work with our insurance
• Claims are handled per our insurance coverage terms

To ensure a safe and productive cleaning experience, you agree to:

• Provide safe and reasonable access to the space being cleaned
• Secure valuables, cash, and jewelry before our arrival
• Inform us of hazards (wet floors, steep stairs, fragile items, etc.)
• Provide alarm codes and gate access in advance if needed
• Inform us about pets and their behavior or access restrictions
• Ensure someone 18+ is available for initial access if needed

We are not responsible for items damaged, lost, or stolen if valuables are left unsecured or not disclosed to us.

Golden Gate Cleaners' liability is limited to the cost of the cleaning service for that specific visit. We are not liable for:

• Pre-existing damage or stains
• Normal wear and tear
• Items not disclosed to us before cleaning
• Damages caused by structural issues, plumbing, or electrical problems
• Damage to items left unsecured or in unreasonable locations

Insurance claims are handled separately per our insurance coverage terms. For significant damage claims, our insurance carrier may require documentation and investigation.

If you provide a key, access code, or other entry method to Golden Gate Cleaners, you authorize our staff to enter your property for cleaning purposes only.

All keys are stored securely and are never duplicated. Keys are only used by authorized staff for scheduled cleaning appointments. If you need to revoke access, contact us immediately.

If you sign up for recurring cleaning services (weekly, bi-weekly, monthly, etc.), you can pause or cancel your schedule anytime. Cancellation is effective after the current scheduled appointment.

Pricing for recurring services may differ from one-time cleanings and will be confirmed before your first appointment.

You are responsible for keeping your account information accurate and up-to-date. This includes your name, address, phone number, and payment information.

One account per person is permitted. We reserve the right to refuse service to any customer or suspend an account if terms are violated or if service cannot be safely or professionally provided.

All content on the Golden Gate Cleaners website, including our logo, branding, text, images, and design elements, is the property of Golden Gate Cleaners and protected by copyright law.

You may not reproduce, distribute, or use any of our content without prior written permission.

We prefer to resolve any issues directly and amicably. If you have a concern or dispute:

• Contact us first via email or phone
• Describe the issue clearly with any supporting details
• We'll respond within 48 hours

If the issue cannot be resolved directly, disputes shall be governed by the laws of California and subject to the jurisdiction of San Francisco County.

Golden Gate Cleaners may update these Terms of Service at any time. Your continued use of our website and services after changes are made constitutes your acceptance of the updated terms.

For significant changes, we will notify you via email. Please review these terms periodically for updates.

If you have questions about these Terms of Service or need to contact us:

• Business: Golden Gate Cleaners
• Location: San Francisco, CA
• Email: hello@sanfranciscogoldengatecleaners.com
• Phone: (415) 423-8537