Privacy Policy

When you request a cleaning or create an account with Golden Gate Cleaners, we collect information to provide our services:

• Contact Information: Your name, email address, phone number, and home address
• Payment Information: We securely collect a payment token through Square for your card on file. We never store your actual credit card numbers. Square handles that securely on our behalf.
• Service Preferences: Your cleaning preferences, frequency preferences, and any special instructions for your home
• Service History: Records of your cleanings, scheduling, and communication with us
• Device Information: Through Google Analytics, we collect information about how you use our website (pages visited, time spent, general device type)

We use your information for these specific purposes:

• Scheduling and managing your cleanings
• Processing payments and sending invoices
• Communicating with you about your account, cleanings, and bookings
• Sending booking confirmations and service reminders
• Improving our service and website based on how customers interact with us
• Complying with legal obligations

We never use your information for marketing emails unless you specifically opt in. We also never sell your information to third parties for their marketing purposes.

We only share your information with trusted partners who help us run Golden Gate Cleaners:

• Supabase: Our database provider that securely stores your account information
• Square: Our payment processor that handles card processing and invoicing
• Resend: Our email delivery service that sends confirmations and notifications
• Google Analytics: Website analytics that show us how visitors use our site (no personally identifiable information)

We use cookies and similar tracking technologies to improve your experience:

• Session Cookies: Help keep you logged into your account
• Google Analytics Cookies: Track how you use our website so we can improve it

You can manage cookie preferences through the consent banner on our website. Most web browsers also allow you to control cookies through your browser settings.

We take your security seriously:

• Payment information is encrypted and processed securely through Square
• Your account data is encrypted in our database
• All our cleaners are background-checked before joining our team
• We use industry-standard security practices to protect against unauthorized access

While we do our best to protect your information, no online system is 100% secure. If you have security concerns, please contact us immediately.

If you are a California resident, you have specific rights regarding your personal information:

• Right to Know: You can request what personal information we have collected about you
• Right to Delete: You can request that we delete your personal information (with some exceptions for business records)
• Right to Opt-Out: You can opt out of the sale of your personal information (though we don't sell your data)
• Right to Non-Discrimination: We will not discriminate against you for exercising these rights

We keep your information only as long as we need it:

• Active Accounts: We retain your information while your account is active and you're using our services
• After Closing Your Account: We keep business records (invoices, service history) for one year as required by law, then securely delete them
• Payment Records: We retain payment records for as long as required by law and tax regulations

Golden Gate Cleaners is not intended for children under 13. We do not knowingly collect personal information from anyone under 13. If we become aware that we have collected information from a child under 13, we will delete it immediately. If you believe we have collected information from a child under 13, please contact us right away.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will update this page with any changes and will notify you by email for significant changes. Your continued use of Golden Gate Cleaners after any changes means you accept the updated policy.

If you have questions about this Privacy Policy or our privacy practices, please reach out:

• Email: privacy@sanfranciscogoldengatecleaners.com
• Phone: (415) 423-8537
• Address: Golden Gate Cleaners, San Francisco, CA